ASA Online Publication Order FAQs


1. Do bookstores receive discounts for ordering with ASA?

Yes, bookstores receive a 20 percent discount for ordering from ASA general publications.


2. Can you ship items with UPS or FedEx?

Yes. Customers may select priority shipping using their own shipping accounts with UPS and FedEx. If a buyer does not have a shipping account with these companies, ASA will add an additional fee for expedited shipments.


3. When can I expect to see my publications?

If you are receiving the items with standard shipping, you should expect the shipment to arrive within 10-14 days of the order.


4. If an item is out of stock, can we still order the publication?

ASA does not accept back orders for items that are unavailable.


5. Does ASA have a book return policy?

Yes. you must contact the Membership/Customer Service Manager to get a return authorization. The request must be sent to ASA within 90 days of the book order. Once the items are returned to ASA in good condition, we will issue a refund to the purchaser.


6. Do you ship to international addresses?

Yes. International shipments may take longer than U.S. shipments. Expect the package to arrive within 3-4 weeks of the order.


7. Can you order through the phone?

Yes. Please call (202) 383-9005 x389 if you prefer ordering ASA publications through the phone.


8. What are the shipping charges?

STANDARD shipping will be based on dollar amount, as follows:
Up to $10 $2.00
$10.01 - $20 $4.00
$20.01 - $40 $6.00
$40.01 - $60 $8.00
$60.01 - $80 $10.00
$80.01 - $100 $12.00
Over $100 15% of order total
International postage for STANDARD shipping is $3 per item for Canada and $7 per item elsewhere. (This is in addition to Standard Shipping charges).


SPECIAL Shipping is available for U.S. orders only and will be based per item and is in addition to Standard Shipping, as follows:
UPS Ground is $5 for the first item plus $3 for each additional item. (This is in addition to Standard Shipping.)
PRIORITY mail is $5 for the first item plus $3 for each additional item. (This is in addition to Standard Shipping.)
UPS (2nd day) is $15 for the first item plus $5 for each additional item. (This is in addition to Standard Shipping.)
USPS Express (overnight) is $15 for the first item plus $5 for each additional item. (This is in addition to Standard Shipping.)
FedEx standard overnight is $30 for the first item plus $10 for each additional item. (This is in addition to Standard Shipping.)

For other special international services and fees, contact Customer Service at (202) 383-9005, extension 389, or via email at customer@asanet.org.